Advanced Metering Infrastructure (AMI) Project Update: The District is working toward implementing smart water meters that will allow customers to monitor their real-time water usage online, similar to private monitoring devices like Flume. The District has applied for grant funding twice to support this upgrade, though current meters are relatively new and not yet in the replacement cycle. Once implemented, the AMI system is expected to enable customers to receive automatic alerts about leaks and continuous water flow, and property owners would be able to log in to view detailed usage patterns throughout the day. This technology is anticipated to provide significant proactive leak detection capabilities beyond the current drive-by meter reading system.
Current Leak Detection and Customer Notification Process: The District's existing meter system automatically flags properties with 24-hour continuous water flow, indicating potential leaks. When the system detects constant usage, customer service staff proactively calls the account holder, and if needed, Paul from operations can provide detailed usage charts showing consumption patterns throughout the day. This system has already helped identify issues like the recent case at the Armed Forces facility at OMC, where a leaky toilet caused an estimated several-hundred gallons (around 600 gallons) of excessive use despite the building being unoccupied.
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