1. Customer Assistance Program (MCWD Cares) Guidelines Discussed The committee reviewed draft program guidelines for the new low-income customer assistance program, branded as "MCWD Cares" (Customer Assistance and Relief for Essential Services). The program will provide eligible households with a $250 annual grant distributed as $20.83 monthly credits applied to water fixed charges, with an expectation to assist approximately 158 customers from a $37,000 funding pool. The program will have two application windows annually: a primary window in May-June for 12-month assistance (July-June) and a secondary window in November-December for 6-month assistance (January-June) if funds remain available.
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